If you purchased a product from our website (www.linkalock.com) and are not happy with it, you may return new unopened items within 30 days of your purchase for a full refund. All open box returns are subject to 15% restocking fee and should include all supplied accessories and documentation. Please allow for up to two weeks of processing returned items once they have been received. Original shipping costs will not be refunded. We recommend returning goods with a trackable service. You are responsible for the cost of returning the order. To initiate the return process, contact email@example.com.